Remove Users from Lead Router

Users can be removed from lead routers in multiple ways. They can be temporarily or permanently removed using availability settings. 

If you are wanting to temporarily remove someone from a lead router, refer to how to manage user's availability.

Users can only be removed from unpublished routers, refer to how to unpublish a lead router.

In order to permanently remove someone from a lead router, simply:

  • Navigate to Lead Routers on the main navigation
  • Select the unpublished Lead Router you are looking to remove the user from
  • Navigate to Users on the Lead Router menu
  • Deselect the user you want to remove
  • Click Save
  • Enter remaining users in the Distribution Model settings 
  • Click Save
  • Review the Lead Router settings
  • Click Save & Publish