Users can be removed from lead routers in multiple ways. They can be temporarily or permanently removed using availability settings.
If you are wanting to temporarily remove someone from a lead router, refer to how to manage user's availability.
Users can only be removed from unpublished routers, refer to how to unpublish a lead router.
In order to permanently remove someone from a lead router, simply:
- Navigate to Lead Routers on the main navigation
- Select the unpublished Lead Router you are looking to remove the user from
- Navigate to Users on the Lead Router menu
- Deselect the user you want to remove
- Click Save
- Enter remaining users in the Distribution Model settings
- Click Save
- Review the Lead Router settings
- Click Save & Publish